Responsible gambling

Our commitment

Gambling should be an exciting and enjoyable form of entertainment for all of our customers, and we are therefore committed to providing you with the right tools to help you manage your play.

One bet too many?

Here at Ukatu Casino we want our players to have fun, so we encourage you to gamble safely at all times. Gambling should be enjoyable and borrowing money to play, spending more than you can afford or using money set aside for other purposes is unwise and can lead to significant problems for yourself and others around you.

We can help you set limits!

Research has shown that when players make a decision on how much money they have available before they start playing, signs of problem gambling are greatly reduced.

To assist you with making this decision, you can set daily, weekly or monthly limits to help you control your spending. To set these limits, please  contact our Customer Support Team 

 

Self Exclusion

If you feel that you need a longer period than 30 days we can offer you Self-Exclusion. This can be used, if you think you have a problem with gambling and want help to stop. It allows you to block your gaming account for at least 6 months or longer. To set a self-exclusion, login to your account and go to our dedicated “Exclusions” page.

We also offer the option to permanently exclude from Admiral Casino and/or delete your account. To use either of these options, please contact our dedicated Customer Support Team on 0800 00 26 278, who will be happy to help.

If you are participating in any form of self-exclusion, you may wish to register with GAMSTOP. GAMSTOP is a free service that is operated by The National Self-Exclusion Scheme Ltd. This service enables you to self-exclude from a majority of online gambling companies licensed in Great Britain. Click here to find out more or to sign up with GAMSTOP.

Additionally, BetBlocker.org is a UK registered charity who offers a free app which can prevent your device from accessing gambling websites. This restriction can be set from 24 hours to 5 years and works across more than 12,500 gambling related websites worldwide.

The BetBlocker app is available on Android, iOS, Windows, Apple Mac, Linux and Fire OS.

Do you think you have a gambling problem?

Is your gambling causing problems for you or others around you? The following signs may indicate a problem:

  • Spending more money and time on gambling than you can afford.
  • Finding it hard to manage or stop your gambling.
  • Having arguments with family or friends about money and gambling.
  • Losing interest in usual activities or hobbies like going out with friends or spending time with family.
  • Always thinking or talking about gambling.
  • Lying about your gambling or hiding it from other people.
  • Chasing losses or gambling to get out of financial trouble.
  • Gambling until all of your money is gone.
  • Borrowing money, selling possessions or not paying bills in order to pay for gambling.
  • Needing to gamble with larger amounts of money or for a longer time to get the same feeling of excitement or buzz.
  • Neglecting work, school, family, personal needs or household responsibilities because of gambling.
  • Feeling anxious, worried, guilty, depressed or irritable.

Did you answer 'yes' to any of the above statements? If so, we recommend that you speak to our dedicated Customer Support Team. They are trained in dealing with problem gambling issues and can be contacted by clicking here.

To read more about how to help with problem gambling please click here. Alternatively, for free and confidential advice regarding problem gambling please look at our support and advice services by clicking here.

Alcohol, drugs and mental health

You should never gamble when under the influence of alcohol, drugs or medication, or if you are suffering from stress, depression or other mental health issues.

Worried about your friends?

If you’re worried that a close friend or family member has a problem with gambling, you should contact our Customer Support Team by clicking here. They have a lot of experience in dealing with these issues and can help both you and the person you’re worried about with any issues that you may have.

There are also support and advice services that are available to help people affected by problem gambling. For a list of organisations offering support and advice, please click here.

Worried about the kids?

If you as an adult share your computer with people who are under the age of 18, always take the necessary precautions to protect your usernames, passwords and banking details from being used by anyone but yourself. There’s actually parental control and website software that can do this for you, two examples being NetNanny and Cyber Patrol.

Any further questions - contact our Customer Support Team

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